How to improve the quality and speed of handling customer complaints?
How to organize control of work with requests?
How to ensure a continuous process of improving the company's performance?

Custom solutions
support management based
Linoza Help Desk


Excellent service for
internal and external customer!

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Linoza
Help Desk

Instant support and high loyalty of your customers. Communication with clients in one click!

Linoza Help Desk

Requests corporate management system

...

Instant
reaction

The system allows accumulating requests from various channels and transferring them to specialists for prompt decision.

...

Control of life
circulation cycle

Recording and full control of interactions allows you to ensure high-quality management of requests and reduce the time for their processing.

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Continuous improvement
processes

The systematization of requests makes it possible to identify bottlenecks in the processes and allows you to take quick and correct actions.

Зачем бизнесу Linoza Help Desk?

...

Systematize the appeals working process.

The user's personal account simplifies communication with the client. No phone calls or long waiting times for answers.

The solution allows you to ensure the receipt and processing of requests from various sources into a single resource.

Integration with IP telephony, mail, instant messengers and existing corporate systems provides maximum system flexibility.

Due to the complete recording of the history of interactions, the probability of distortion and loss of information is minimized.

...

Promptly plan and distribute tasks to specialists.

The scheduling calendar provides a transparent system for controlling the work with requests and allows you to distribute the workload of employees.

The notification system guarantees immediate informing of customers and employees, which allows receiving prompt feedback.

...

Provide fast and high-quality communication in the process of working with requests.

The necessary problematic information is available to employees at any time.

The ability to transfer and store information in any format (text, photo, audio and video) significantly speeds up the process of resolving issues.

Analyze the effectiveness of work with requests

The flexibility of the system allows you to get a general situation of the support service in one click.

...

Analyze the effectiveness of work with requests.

The flexibility of the system allows you to get a general picture of the work of the support service in one click.

Visual reports make it possible to monitor the efficiency of the process and make operational management decisions.

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Implementation results

Time
40%-60%

Time reduction to
process requests

Due to online fixation and operational distribution of tasks.

Personal
100%

Increased engagement
employees

Due to the transparent control of work with treatment.

Money
30%-50%

Enhancement
customer focus

Due to the prompt and high-quality solution of issues

Why Linoza Help Desk custom solution
is better than BOX solution

  • 1

    Linoza Help Desk can be adapted to the maximum extent to the specifics of the business, which makes the implementation and training period for staff easier.

  • 2

    A simple and user-friendly interface ensures that employees with a minimum level of training can work with it.

  • 3

    The tool can work on any device. No additional purchase of equipment is required.

  • 4

    It is flexible and has options for further enhancements and scalability.

  • 5

    No need to monitor for and make constant updates, a problem pertaining to BOX solutions.

  • 6

    Option for individual maintenance.

Why customers choose Linoza solutions

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Expert
assessment

The company's consultants are experienced in implementation of various projects and offer integration of best practices together with new development of solutions.

...

Customized
IT solutions

Solutions are adapted to the specifics of the business to the maximum extent. Only necessary configurations and modules.

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Work from any
device anywhere

The solutions are easy to use, which facilitate your work with them from yourPC, tablet or smartphone with Internet access.

Other Linoza solutions for business

...

Linoza CRM

Maximum efficiency in sales and consideration of specific nature of the industry. Instant information on the transaction status and sales figures in your smartphone!

...

Linoza Task Manager

A single platform for communications, planning, and control of processes and tasks in the entire company. A complete picture of the company's operational and strategic activities in your smartphone!

...

Linoza Knowledge Base

Fast online learning, performance review and storage of corporate information. Share corporate knowledge at your convenient time and place from your smartphone!

Ask right now!

We will be happy to
answer your questions and
listen to your suggestions!