Linoza
Help Desk
Instant support and high loyalty of your customers. Communication with clients in one click!
How to improve the quality and speed of handling customer complaints?
How to organize control of work with requests?
How to ensure a continuous process of improving the company's performance?
Instant support and high loyalty of your customers. Communication with clients in one click!
The system allows accumulating requests from various channels and transferring them to specialists for prompt decision.
Recording and full control of interactions allows you to ensure high-quality management of requests and reduce the time for their processing.
The systematization of requests makes it possible to identify bottlenecks in the processes and allows you to take quick and correct actions.
Systematize the appeals working process.
The user's personal account simplifies communication with the client. No phone calls or long waiting times for answers.
The solution allows you to ensure the receipt and processing of requests from various sources into a single resource.
Integration with IP telephony, mail, instant messengers and existing corporate systems provides maximum system flexibility.
Due to the complete recording of the history of interactions, the probability of distortion and loss of information is minimized.
Promptly plan and distribute tasks to specialists.
The scheduling calendar provides a transparent system for controlling the work with requests and allows you to distribute the workload of employees.
The notification system guarantees immediate informing of customers and employees, which allows receiving prompt feedback.
Provide fast and high-quality communication in the process of working with requests.
The necessary problematic information is available to employees at any time.
The ability to transfer and store information in any format (text, photo, audio and video) significantly speeds up the process of resolving issues.
Analyze the effectiveness of work with requests
The flexibility of the system allows you to get a general situation of the support service in one click.
Analyze the effectiveness of work with requests.
The flexibility of the system allows you to get a general picture of the work of the support service in one click.
Visual reports make it possible to monitor the efficiency of the process and make operational management decisions.
Time reduction to
process requests
Due to online fixation and operational distribution of tasks.
Increased engagement
employees
Due to the transparent control of work with treatment.
Enhancement
customer focus
Due to the prompt and high-quality solution of issues
Linoza Help Desk can be adapted to the maximum extent to the specifics of the business, which makes the implementation and training period for staff easier.
A simple and user-friendly interface ensures that employees with a minimum level of training can work with it.
The tool can work on any device. No additional purchase of equipment is required.
It is flexible and has options for further enhancements and scalability.
No need to monitor for and make constant updates, a problem pertaining to BOX solutions.
Option for individual maintenance.
The company's consultants are experienced in implementation of various projects and offer integration of best practices together with new development of solutions.
Solutions are adapted to the specifics of the business to the maximum extent. Only necessary configurations and modules.
The solutions are easy to use, which facilitate your work with them from yourPC, tablet or smartphone with Internet access.
Maximum efficiency in sales and consideration of specific nature of the industry. Instant information on the transaction status and sales figures in your smartphone!
A single platform for communications, planning, and control of processes and tasks in the entire company. A complete picture of the company's operational and strategic activities in your smartphone!
Fast online learning, performance review and storage of corporate information. Share corporate knowledge at your convenient time and place from your smartphone!
